CSGold uses a secure, randomly generated hash to make all the gamemodes fair. The CSGold system is designed so nobody can know or obtain the outcome of a game and or games before the round has ended.
Games are determined by two randomly generated seeds that when combined decide the outcome for the game / round.
No one at the CSGold team know the outcome of the games before the round has come to an end. The system will always be provably fair.

Please make sure that your steam profile is public and that your trade link is updated and valid. if this does not work and you are still having problems, contact one of our staff in the CSGold discord by going to the #support tab and clicking "create a ticket", within the ticket you have created, please post the following so a member of staff can help you straight away:
Steam profile link / Steam ID 64 - and a detailed explanation of the problem and what has occured.

If you have deposited items or currency to obtain site tokens and have not recieved them, please create a support ticket on the CSGold discord in #support, describe the situation in the ticket and provide all proof and knowladge, wether this be recipts or recent trades. Please make sure to include your steam ID 64 or steam profile link so that the staff knows which account is having troubles and can fund you the missing tokens.

This may be due to having a private steam profile or not owning rust, it could also be that you do not have #CSGold in your steam name. once you have updated your steam name, make sure to log out of the site (found in the profile tab) and log back in. If the problem still remains, please create a ticket on the CSGold discord in #support

To contact the CSGold staff / support. please join the CSGold discord (click the icon bottom left of chat to join) and create a ticket in the #support tab, a member of staff will be there to assist you with your question ASAP.

There is an option to mute sounds or turn them slightly down in the profile page > settings.
If you cannot find how to do this, you can right click the domain header where it says (CSGold) and look for "mute site"

A bug bounty is a reward offered to individuals for reporting bugs, especially those related to security vulnerabilities, in our system. This helps us improve the security and reliability of our platform.

To report a bug, please join the CSGold discord and create a ticket. Provide a detailed description of the bug, steps to reproduce it, and any relevant screenshots or video recordings.

Bugs that affect the security, stability, or functionality of our platform are eligible for a bounty. This includes but is not limited to security vulnerabilities, exploits, and critical functionality issues.

Bounties are rewarded based on the severity and impact of the reported bug. Rewards can range from site tokens to monetary compensation. The exact reward will be determined by our team after evaluating the bug.

The time to receive a bounty can vary depending on the complexity of the bug and the verification process. Our team will review the report and, if valid, process the reward as quickly as possible.

Yes, you can report bugs anonymously. However, providing contact information can help us follow up with you for more details and ensure you receive the appropriate reward.